Employee Wellbeing

November 19th, 2009

Concerned With Employee Wellbeing? Eight Things To Consider

As an employee a person has the right to expect good working conditions regardless of their position or industry. A positive working environment is not only beneficial to employee wellbeing, but also to productivity. The task of providing such an environment and ensuring employee wellbeing rests in the hands of the employer.

It can be difficult to maintain a sense of unity and employee wellbeing within a work place and this can be a challenge for employers, but by keeping employees happy and investing in their wellbeing an employer can also ensure productivity will remain high. So how does an employer maintain the delicate balance between employee wellbeing and complete anarchy? There are several simple ways to maintain a balance in the workplace and many of these are cost effective and preventative in nature.

1. Encourage Staff Get-togethers

In a quest to boost employee wellbeing a well-planned office outing such as a meal can go a long way towards fostering strong relationships as well as increasing productivity and employee cooperation. Alternatively this can be accomplished with an office pizza day or organizing for each employee to bring a dish they enjoyed as part of a family tradition or a favorite recipe.

2. Encourage Open Communication

Employee wellbeing is dependent upon open and positive communication between an employee and employer. When an employee raises a question or concern it is vital to acknowledge it as soon as possible. An acknowledgement, even without an immediate answer, can go a long way towards enhancing employee wellbeing. Acknowledging the question or concern tells the employee their questions and concerns are valid and appreciated.

3. Set Reasonable Expectations

Setting reasonable expectations when determining employee hours avoids any discrepancies by setting a known standard from the beginning. Knowing the expectations of an employer will allow employees the opportunity to plan for the care of children or family events. Scheduling travel and meetings in advance whenever possible will also support employee wellbeing.

4. Listen!

Listening to the needs and ideas of employees will help them feel important and appreciated. Listening to employee concerns and discussing options and/or compromises indicates a genuine care and concern for his or her wellbeing. Active listening is vital and in the case of a suggestion or idea constructive criticism is usually appreciated.

5. Deal With Negativity

Negativity in the workplace can be the biggest contributor to employee stress or dissatisfaction. It is vital to deal with negativity in the workplace as soon as possible in order to protect employees from low self-esteem. Negativity can spread through an office very quickly, but by addressing the problem and creating policy to deal with it an employer can positively impact the overall wellbeing of their employees

6. Show Appreciation

Showing appreciation towards employees through awards, incentives and public acknowledgment will help boost employee morale and also indicates a genuine interest in their achievements. Appreciation can help employees realise their own worth. It can also help employees who are shy or withdrawn gain the courage and motivation needed to take on a new role or task.

7. Make Sure Employees Know Their Job Description

It is important all employees know and understand their job description and exactly what it entails. An employee who does not understand his or her job description may question why they are being asked to do something they view as redundant or not part of the job they were hired for. By making sure employees understand their duties this can be avoided while also avoiding any negative feelings or resentment they may have towards their direct supervisor. A clear and concise job description can help with this.

8. Provide Professional Development Opportunities

People have an innate desire to learn and grow. Employers can provide many opportunities for this while boosting employee production and knowledge. Employees who have the opportunity to grow with a company may opt to remain with the company not only in the good times but also in times of difficulty. Professional development can be achieved in a number of ways including in-house and out-of-house conferences, seminars and workshops.

In the end it is important for an employer to consider employee wellbeing because it can go a long way towards fostering sustainability and a positive environment within a company or workplace. Employee wellbeing can and does turn employees into colleagues. It is in the best interest of a company to work with all employees in order to make them active partners in promoting healthy and positive relationships.

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Employers advised to tackle workplace stress

November 5th, 2009

An NHS report out today advised employers that they need to pay more attention to the levels of stress and anxiety in the workplace.

The National Institute for Health and Clinical Excellence (NICE) said that the cost of work related mental illness was £28bn which represents a quarter of the total sick bill for the United Kingdom.

The report suggests that poor managers were the biggest cause of problems.  However it also said that simple measures such as allowing flexible working, providing staff with positive feedback and giving extra days holiday as a thank you could cut the impact by as much as a third.  NICE also urged employers to invest in more training for managers and mentoring for staff to help support their career development.

Counting the cost

Workplace stress is estimated to cost U.K. employers £28.3bn a year largely due to lost productivity, paying staff whilst they are off work and replacing ill employees.

NICE has designed a cost calculator to show the potential savings of better supporting stressed staff in the workplace.  It suggests that for the average firm of 1,000 staff a saving of £250,000 a year could be made.

Professor Cary Cooper, a leading expert in workplace psychology at Lancaster University helped compile the reports recommendations.  He said “You cannot underestimate the importance of saying ‘Well done’ to staff, but so often it does not happen.  Managers will tell you when you are doing something wrong, but not when you are doing it right.”

Recession

However, the problem is not just to do with staff taking time off from work.

“Presenteeism, where people come to work but add no value, is if anything more of a problem, especially during a recession. People are so scared that they go to work when they are not fit to” said Professor Cooper.

A recent survey by the Chartered Institute of Personnel and Development (CIPD) revealed that nearly a quarter of workers in the UK describe their own mental health as either moderate or poor, yet nearly all of them continued to work regularly.

The recommendations were welcomed by the government’s national director for health and work, Dame Carol Black who produced a report advising employers to take more of an active role in promoting good health for their employees back in 2008, saying that it provided “clear, practical advice to promote mental well-being”.

Who should take action?

Employers in organisations of all sizes – in larger organisations this might include chief executives and board members, human resources directors and senior managers.

Trade unions and other employee representatives – this will usually be the owner-manager and in medium-sized businesses the business manager.

What action should they take?

Adopt an organisation-wide approach to promoting the mental wellbeing of all employees, working in partnership with them. This approach should integrate the promotion of mental wellbeing into all policies and practices concerned with managing people, including those related to employment rights and working conditions.

Ensure that the approach takes account of the nature of the work, the workforce and the characteristics of the organisation.

Promote a culture of participation, equality and fairness that is based on open communication and inclusion.

Create an awareness and understanding of mental wellbeing and reduce the potential for discrimination and stigma related to mental health problems.

Ensure processes for job design, selection, recruitment, training, development and appraisal promote mental wellbeing and reduce the potential for stigma and discrimination. Employees should have the necessary skills and support to meet the demands of a job that is worthwhile and offers opportunities for development and progression.

Employees should be fully supported throughout organisational change and situations of uncertainty.

Ensure that groups of employees who might be exposed to stress but might be less likely to be included in the various approaches for promoting mental wellbeing have the equity of opportunity to participate. These groups include part-time workers, shift workers and migrant workers.

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SMEs are invited to bid for share of £4 million Health, Work and Well-being Grants

October 29th, 2009

The Government is to invest £4 million over the next two years in improving health and wellbeing for staff at small companies.

Department for Work and Pensions (DWP) minister Lord McKenzie is inviting small and medium-sized businesses and local partnerships to bid for a share of the Health, Work and Well-being Challenge Fund.

He said: “We are working with employers to provide the necessary support to help workers remain happy and healthy in their job. This fund will improve conditions in the workplace and will help to prevent workers taking time off sick.

“We are looking for innovative and exciting ideas to improve the health and welfare of employees in the workplace. These can include projects to reduce stress, improve a work-life balance or provide healthy activities.”

The DWP hopes the funds will be used to reduce stress and improve other mental health conditions, provide healthy activities, ensure a better work-life balance and encourage more supportive management.

There will be two rounds of funding and successful projects can be awarded between £1,000 and £50,000 a year.

Local Assessment Panels will decide which projects will receive funding, based on criteria aimed at promoting employee welfare at work.

More information and details of how to apply

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First Direct are Britain’s Happiest Call Centre

October 28th, 2009

First Direct have earned the crown of Britain’s happiest call centre.  First Direct who regularly treat their employees to office desk massages have a staff turnover rate of just 14% which is well below the call centre industry average of 25%.

The benefits of having an engaged workforce also provides a host of other benefits.  First Direct wanted its staff to exude friendliness, confidence and competence. Qualities you only sporadically experienced face to face at your local branch had to be transmitted down the phone line.

“You can tell if someone’s smiling at the other end of the phone,” says Bromley, the company’s head of people experience. “We wanted customers to feel that our reps were smiling, that they were engaged, that they knew what they were doing and that they had ownership and accountability.”

Full Article

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5 top tips to deal with stress at work

October 27th, 2009

stress at work

It’s common these days for many people to feel stressed at work.

Sometimes it’s the nature of the work itself that causes these feelings of stress, other times it’s the sheer volume of work that needs doing and the constant pressure of deadlines that have to be met can make today’s workplace a stressful and frustrating place to be.

The following 5 tips may help to relieve some of that built up stress…

1.    Smile

It’s a simple fact that smiling makes you feel good.  Not only that, a genuine smile can help brighten the day of those that receive its good wishes.  Not many simple acts can help lift your mood as quickly as a smile and as well as being completely free, its benefits are shared with those around you.

Don’t feel like smiling?  It doesn’t matter as it’s the physical act of smiling which helps reduce stress and helps you to feel better.  Just try it!

2.    Breathing exercises

At times when your stress levels become excessive instead of venting your steam at your unwitting colleagues, try slowly counting to 10.  Whilst counting try to slow your breathing by taking deep breaths.  Not too deep mind you as you don’t want to end up either passing out or hyper ventilating as although this may temporarily reduce your stress levels, chances are you’ll end up being given the kiss of life by Keith from your I.T. department…

3.    Have a massage at work

Sitting for up to 8 hours a day in front of a computer can take its toll on the human body.  Although the benefits of massage have been well documented, it’s often difficult to find the time to fit in an hourly long massage treatment in the evenings or weekends.

Luckily there are now companies that specialise in providing qualified massage therapist services in the workplace.  Treatments durations can range from 5 – 30 minutes and can either be delivered at the desk or in a separate meeting room and are an ideal way for companies to increase employee morale and motivation.

4.    Adopt a positive attitude

The great philosopher Marcus Aurelius once said “Our life is what our thoughts make it”.

Therefore if we think that we are stressed at work, we will inevitably feel stressed at work.  Changing how we feel through adopting a positive internal dialogue can help ensure that all problems are viewed as challenges that can and will be overcome.

5.    Listen to some relaxing music

Music can have a deeply calming effect on us all and there are a whole host of relaxation CDs available to create a stress free environment.  To prevent you’re co-workers from complaining about your choice of relaxation music you may need to use head phones plugged into your PC or ipod.

If you’ve already tried all of the above techniques and you’re still feeling close to assaulting your co-workers with the contents of your in-tray it may be worth taking a 10 minute walk in the fresh air to help put things into perspective.

Sometimes it’s worth remembering Richard Carlson’s wise words “Don’t sweat the small stuff… and that it’s all small stuff”.

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City bonus expected to rise by 50%

October 21st, 2009

According to data from the Centre for Economics and Business Research (CEBR), the City bonus payouts for 2009 is forecast to rise to £6.0 billion, an increase of 50% compared with payments made earlier in the year.

However, this amount is still significantly lower than the £10.2 billion paid out for 2007, owing to a poor start to the year and fewer people now working in the City.

Full article

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Office Stress

October 20th, 2009

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Stress Busters

October 12th, 2009

Stress Busters – Feel good at work…

We’ve all had those days when no matter what you do nothing seems to go your way.  That’s why we’ve provided a link to some top notch stress buster games which may help to calm you down for a little while:

http://www.isma.org.uk/national-stress-awareness-day/game.html

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World Mental Health Day

October 9th, 2009

10 top tips for looking after your mental health

Saturday 10th Octoter 2009 is World Mental Health Day

The Mental Health Foundation have put together 10 practical ways to look after your mental health.  Making simple changes to how you live doesn’t need to cost a fortune or take up loads of time and anyone can follow their good advice:

  1. Talk about your feelings

  2. Keep active

  3. Eat well

  4. Drink sensibly

  5. Keep in touch

  6. Ask for help

  7. Take a break

  8. Do something you are good at

  9. Accept who you are

  10. Care for others

For stacks more information visit www.mentalhealth.org.uk

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Preventing Back Pain at Work

October 5th, 2009

Controlling back pain entails two things;

First of all reducing risk factors that may lead to back pain and secondly reducing the impact of back pain when it strikes. The measures below can be useful for both aspects.

Similarly to preventing back pain in other settings; good back care in the office should consist of a comprehensive set of measures. These measures may not on their own prevent back pain, but as part of a comprehensive programme can make a real difference to your health and wellbeing.

Your chair and desk should fit you and your duties, especially if you have to spend long periods of time behind your desk. Most people find that adjusting their work station using the following guidance reduces their chances of developing discomfort or pain.

The height of your chair should allow you to have your feet flat on the floor and your upper leg horizontally or slightly sloping down.

The back rest of your chair should give you sufficient support, especially in your lower back. The back rest should not pinch into your shoulders.

The height of your desk should be just below your elbows when you are seated with your elbows in a 90° angle.  If you are using arm rests, make sure they do not hamper you in moving your chair close to your desk.

Bear in mind that these are just guidance notes and you should ensure you feel comfortable when seated behind your desk.

Computers


The top of your computer screen should be at eye level at about an arm’s length distance.
The keyboard and mouse should be within easy reach. When typing, the keyboard should be placed so that you have your shoulders relaxed, your elbows at a 90° angle and your wrists straight.
When using a laptop, connect your laptop to an external keyboard and/or monitor.

Regular Breaks


However well set up your work place is, the best way to stay comfortable and prevent back pain is to get up regularly and move around. Get up from your desk and make yourself a cup of tea, go over to talk to a colleague instead of emailing your message; all these small breaks can make a big difference in your comfort. Try also to teach yourself to stretch regularly.

Physical activity


Increasingly organisations offer employees the opportunity to take part in fitness or exercise classes. Take advantage of this when it is available or make your own arrangements. Not everyone may be able to go to the gym in their lunch breaks, but a brisk walk is easy to include in your daily routine. Walk or cycle to work, or when this is not possible take the bus and get off a stop earlier and walk the rest. In the beginning this may all feel a big effort, but once it is part of your daily routine it is a great way of getting some exercise. Staying active and exercising is very important in reducing your chances of developing back pain and many other diseases!

Stress


As a result of stress, your muscles become tense, you are less likely to take a break and you pay less attention to your comfort. All this can increase your risks for developing discomfort and back pain. Managing stress should therefore be part of any programme that is aimed at enhancing your health and well-being.

Working hours and duties


Long periods of repetitive work can be detrimental to your well-being. Controlling long working hours is often easier said than done, but should be taken seriously when you experience back pain. Carefully planning your work and alternating various duties (e.g. break up your desk based work with doing some other duties) can make a big difference.

Ergonomical assessment


A comprehensive ergonomical assessment of your work place can be very useful in preventing back pain or when having to cope with back pain at work. Your HR department or occupational health department will be able to tell you how you can arrange an ergonomical assessment of your work place. If this is not available in your organisation, you could also seek the advice of a physiotherapist, occupational therapists or ergonomist.

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