First Direct are Britain’s Happiest Call Centre

October 28th, 2009

First Direct have earned the crown of Britain’s happiest call centre.  First Direct who regularly treat their employees to office desk massages have a staff turnover rate of just 14% which is well below the call centre industry average of 25%.

The benefits of having an engaged workforce also provides a host of other benefits.  First Direct wanted its staff to exude friendliness, confidence and competence. Qualities you only sporadically experienced face to face at your local branch had to be transmitted down the phone line.

“You can tell if someone’s smiling at the other end of the phone,” says Bromley, the company’s head of people experience. “We wanted customers to feel that our reps were smiling, that they were engaged, that they knew what they were doing and that they had ownership and accountability.”

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5 top tips to deal with stress at work

October 27th, 2009

stress at work

It’s common these days for many people to feel stressed at work.

Sometimes it’s the nature of the work itself that causes these feelings of stress, other times it’s the sheer volume of work that needs doing and the constant pressure of deadlines that have to be met can make today’s workplace a stressful and frustrating place to be.

The following 5 tips may help to relieve some of that built up stress…

1.    Smile

It’s a simple fact that smiling makes you feel good.  Not only that, a genuine smile can help brighten the day of those that receive its good wishes.  Not many simple acts can help lift your mood as quickly as a smile and as well as being completely free, its benefits are shared with those around you.

Don’t feel like smiling?  It doesn’t matter as it’s the physical act of smiling which helps reduce stress and helps you to feel better.  Just try it!

2.    Breathing exercises

At times when your stress levels become excessive instead of venting your steam at your unwitting colleagues, try slowly counting to 10.  Whilst counting try to slow your breathing by taking deep breaths.  Not too deep mind you as you don’t want to end up either passing out or hyper ventilating as although this may temporarily reduce your stress levels, chances are you’ll end up being given the kiss of life by Keith from your I.T. department…

3.    Have a massage at work

Sitting for up to 8 hours a day in front of a computer can take its toll on the human body.  Although the benefits of massage have been well documented, it’s often difficult to find the time to fit in an hourly long massage treatment in the evenings or weekends.

Luckily there are now companies that specialise in providing qualified massage therapist services in the workplace.  Treatments durations can range from 5 – 30 minutes and can either be delivered at the desk or in a separate meeting room and are an ideal way for companies to increase employee morale and motivation.

4.    Adopt a positive attitude

The great philosopher Marcus Aurelius once said “Our life is what our thoughts make it”.

Therefore if we think that we are stressed at work, we will inevitably feel stressed at work.  Changing how we feel through adopting a positive internal dialogue can help ensure that all problems are viewed as challenges that can and will be overcome.

5.    Listen to some relaxing music

Music can have a deeply calming effect on us all and there are a whole host of relaxation CDs available to create a stress free environment.  To prevent you’re co-workers from complaining about your choice of relaxation music you may need to use head phones plugged into your PC or ipod.

If you’ve already tried all of the above techniques and you’re still feeling close to assaulting your co-workers with the contents of your in-tray it may be worth taking a 10 minute walk in the fresh air to help put things into perspective.

Sometimes it’s worth remembering Richard Carlson’s wise words “Don’t sweat the small stuff… and that it’s all small stuff”.

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City bonus expected to rise by 50%

October 21st, 2009

According to data from the Centre for Economics and Business Research (CEBR), the City bonus payouts for 2009 is forecast to rise to £6.0 billion, an increase of 50% compared with payments made earlier in the year.

However, this amount is still significantly lower than the £10.2 billion paid out for 2007, owing to a poor start to the year and fewer people now working in the City.

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Office Stress

October 20th, 2009

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Stress Busters

October 12th, 2009

Stress Busters – Feel good at work…

We’ve all had those days when no matter what you do nothing seems to go your way.  That’s why we’ve provided a link to some top notch stress buster games which may help to calm you down for a little while:

http://www.isma.org.uk/national-stress-awareness-day/game.html

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World Mental Health Day

October 9th, 2009

10 top tips for looking after your mental health

Saturday 10th Octoter 2009 is World Mental Health Day

The Mental Health Foundation have put together 10 practical ways to look after your mental health.  Making simple changes to how you live doesn’t need to cost a fortune or take up loads of time and anyone can follow their good advice:

  1. Talk about your feelings

  2. Keep active

  3. Eat well

  4. Drink sensibly

  5. Keep in touch

  6. Ask for help

  7. Take a break

  8. Do something you are good at

  9. Accept who you are

  10. Care for others

For stacks more information visit www.mentalhealth.org.uk

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Preventing Back Pain at Work

October 5th, 2009

Controlling back pain entails two things;

First of all reducing risk factors that may lead to back pain and secondly reducing the impact of back pain when it strikes. The measures below can be useful for both aspects.

Similarly to preventing back pain in other settings; good back care in the office should consist of a comprehensive set of measures. These measures may not on their own prevent back pain, but as part of a comprehensive programme can make a real difference to your health and wellbeing.

Your chair and desk should fit you and your duties, especially if you have to spend long periods of time behind your desk. Most people find that adjusting their work station using the following guidance reduces their chances of developing discomfort or pain.

The height of your chair should allow you to have your feet flat on the floor and your upper leg horizontally or slightly sloping down.

The back rest of your chair should give you sufficient support, especially in your lower back. The back rest should not pinch into your shoulders.

The height of your desk should be just below your elbows when you are seated with your elbows in a 90° angle.  If you are using arm rests, make sure they do not hamper you in moving your chair close to your desk.

Bear in mind that these are just guidance notes and you should ensure you feel comfortable when seated behind your desk.

Computers


The top of your computer screen should be at eye level at about an arm’s length distance.
The keyboard and mouse should be within easy reach. When typing, the keyboard should be placed so that you have your shoulders relaxed, your elbows at a 90° angle and your wrists straight.
When using a laptop, connect your laptop to an external keyboard and/or monitor.

Regular Breaks


However well set up your work place is, the best way to stay comfortable and prevent back pain is to get up regularly and move around. Get up from your desk and make yourself a cup of tea, go over to talk to a colleague instead of emailing your message; all these small breaks can make a big difference in your comfort. Try also to teach yourself to stretch regularly.

Physical activity


Increasingly organisations offer employees the opportunity to take part in fitness or exercise classes. Take advantage of this when it is available or make your own arrangements. Not everyone may be able to go to the gym in their lunch breaks, but a brisk walk is easy to include in your daily routine. Walk or cycle to work, or when this is not possible take the bus and get off a stop earlier and walk the rest. In the beginning this may all feel a big effort, but once it is part of your daily routine it is a great way of getting some exercise. Staying active and exercising is very important in reducing your chances of developing back pain and many other diseases!

Stress


As a result of stress, your muscles become tense, you are less likely to take a break and you pay less attention to your comfort. All this can increase your risks for developing discomfort and back pain. Managing stress should therefore be part of any programme that is aimed at enhancing your health and well-being.

Working hours and duties


Long periods of repetitive work can be detrimental to your well-being. Controlling long working hours is often easier said than done, but should be taken seriously when you experience back pain. Carefully planning your work and alternating various duties (e.g. break up your desk based work with doing some other duties) can make a big difference.

Ergonomical assessment


A comprehensive ergonomical assessment of your work place can be very useful in preventing back pain or when having to cope with back pain at work. Your HR department or occupational health department will be able to tell you how you can arrange an ergonomical assessment of your work place. If this is not available in your organisation, you could also seek the advice of a physiotherapist, occupational therapists or ergonomist.

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Workplace Massage

September 17th, 2009


Workplace Massage, originally uploaded by 5 Minute Angels.

Charity fund raising event, Canary Wharf – event details below…

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Onsite Massage

September 17th, 2009


Onsite Massage, originally uploaded by 5 Minute Angels.

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Celebrities took over the trading floor of a City firm to raise money for charity

September 17th, 2009

Celebrities took over the trading floor of a City firm to raise money for charity, originally uploaded by 5 Minute Angels.

BGC Partners, Inc. one of the world’s leading inter-dealer brokers, announced that it raised over £6 million for charity on its fifth annual global Charity Day held on Friday, 11 September 2009. Every year BGC donates its global revenues to charity in commemoration of those lost in the World Trade Centre attacks.

Manchester United manager Sir Alex Ferguson and TV presenters Jonathan Ross, Lisa Snowdon, Carol Vorderman and Gail Porter were among the celebrities swapping the small screen for the trading screen as part of the Charity day in London. Alongside other well-known faces such as cricketer Sir Ian Botham, snooker player Jimmy White, former England rugby captain Martin Johnson, singer Beverley Knight and society IT girl, Tara Palmer-Tompkinson, they all took part in trading and raising money for selected charities.

In New York, Lady Gaga sang her hit Poker Face for customers over the phone in return for trading with BGC’s brokers. She was joined by over 40 celebrity guests including athletes and actors such as Whoopi Goldberg, Gary Sinese and Anthony Edwards.

Elsewhere around the world BGC was joined by a number of celebrities in many of its global offices including Paris, Singapore and Sydney.

Shaun Lynn, President of BGC, said “We are delighted to have been able to increase the total raised yet again, this time to in excess of £6 million in one day, for dozens of charities around the world. Particular thanks go to our clients, and to our brokers, who every year help raise such tremendous sums for worthy causes. And of course we couldn’t do it without the generous help and support of our celebrity guests, who graciously donate their time and energy to the day in many of our global offices.”

Two Five Minute Angels therapists gave stress busting massages throughout the afternoon to the London city traders whilst they were busy raising funds for their chosen charities including  Barnardo’s, Breast Cancer Care, Centrepoint, Children in Crisis, Cystic Fibrosis Trust, Dreams Come True, Help for Heroes, Leukaemia Research, Multiple Sclerosis, Rainbow Trust Children’s Charity, Scope, Teenage Cancer Trust, The British Red Cross, The Children’s Trust, The Prince’s Trust, and The Variety Club.

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